Help centre

365 days from the day HQ approves it. After that it lapses and the listing shows as unverified until a fresh visit is completed. There is no paperwork-only renewal.

No. Paying buys the field visit, not the outcome. If the visit does not check out, the badge is not granted.

Report it from the listing page. Three reports within 90 days automatically trigger an HQ review, which can keep, suspend or revoke the badge. Every outcome is logged.

Listing is free, with no time limit. Featured placement and verification are the only paid products.

Every submission is reviewed by HQ operations or your state manager before publishing. You will hear from us on WhatsApp either way.

Please do not create a duplicate — contact us instead and we will link the existing listing to your account. There is no self-service claim form: a person at DeyPage makes the change by hand. Each listing has one owner.

Up to 8 photos, 5MB each, JPG or PNG. We compress every upload so your listing loads on 3G, and add a DeyPage watermark.

Codes arrive on WhatsApp first and fall back to SMS if WhatsApp does not deliver. A code is valid for 5 minutes. After 5 wrong attempts the number is locked for 60 seconds.

Yes, from Profile in your account. Changing it requires verifying the new number with a fresh code.

Deactivate it from Data & privacy. Login is blocked immediately; your data is then retained under NDPR retention rules rather than erased on the spot. You can also request a full export of everything we hold.

There is no automated refund flow. Contact us and a person will deal with it.

No — one review per business. You can edit or delete the review you left.

Yes. Owners can post one public reply per review, and their reply appears directly beneath yours.

Reviews pass through moderation. Anything flagged as spam or abuse is held for HQ to look at.